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Refund Policy

Refund policy

Our goal is to make sure you are 100% satisfied with your order. Because many of our items are
"personalized" or "customized", we do not accept any returns on these items unless you have received an
item that has a problem with workmanship, quality or been made in error on our part. 
In the case of the latter, we will address the issue immediately to your satisfaction.

If a return is necessary, this request must be made within 15 days of receipt of your item.  Return shipping
is the responsibility of the customer, all sales are considered final after 15 days. Due to the handmade nature
of our items returns are charged a 20% re-stock fee.  All return items must be in unused original condition 
and packaged to avoid any damage. We DO NOT accept any return without prior authorization! 
Items sent back without authorization will not be accepted or refunded.

Do you accept returns if I ordered the wrong size?
All sizes and details are listed in each listing and we feel it is the customer's responsibility to read the
item details and ask questions prior to making a purchase. 

Do you accept returns if my pet won't wear the item?
Unfortunately, No we do not accept returns for this reason.  
Your pet, especially puppies but get used to the item.  Dogs
learn my habit.  Introduce your pet to the item each day and they eventually will get used to wearing it. 
If you have a sizing questions, please Contact Us prior to placing your order, we are happy to help!

Do you accept a return if I ordered bows with barrettes?
No.  We consider this a "custom" item and do not accept any returns for bows with barrettes on them.

I ordered a "custom" product, can I return it?
Due to the nature, custom items are not returnable.  Custom items are made specifically for you, to your
specifications and are of no use to us as once the item is made as it cannot be sold on our website. 
This includes items that have been personalized with a name, number or you have designed by way of color
or style etc.  This also includes bows with barrettes that have have been added.

We gladly answer any questions you may have to help you make the best decision possible when
selecting any of our products.